What We Collect and Why It Matters
When you open an account with us, we collect the information needed to verify your identity, process your deposits and withdrawals, and keep your account secure. This includes your registered name, contact details, and the e-wallet identifiers you link — whether that is your DANA account
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number, your OVO mobile number, or your GoPay-registered phone. We do not sell this data to third parties, and we do not use it for purposes outside of operating your account and improving the service we provide to you. Transaction records tied to your DANA, OVO,
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or GoPay activity are retained for the period required under applicable financial and operational compliance obligations. You may request a summary of the data we hold on your account at any time by contacting our support team directly. Access to this service depends on local law
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and is available where local law permits. If you believe any data we hold is inaccurate, you have the right to request a correction — we aim to process those requests within a reasonable timeframe after identity verification is complete.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.